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53629: Media file could not be found



ERROR: 53629

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PROGRAMMABLE VIDEO
ERROR

Media file could not be found

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A media file required for a composition hasn't been found in storage.

Causes

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  • The media file has been deleted in our permanent storage. This could be due to a lifecycle configuration that has deleted the file, and this state is not reflected in the metadata for that recording.

Please contact support to investigate the issue and

  • determine why the media file was deleted
  • to have the metadata for that recording reflect the current state