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30446: Toll Free verification rejection - Opt-In Error



ERROR: 30446

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PROGRAMMABLE MESSAGING
ERROR

The Toll-Free phone number verification submission has been reviewed and it was rejected.

Possible Causes

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-The Opt-in workflow provided is not sufficient for campaign type and Express Consent is required. -Consent for messaging is a requirement for the service. -Opt-in is shared with 3rd Parties.

Resubmit the toll free verification after completion of one of these: -Correct opt-in via CTIA guidelines and resubmit -Remove necessity to opt-in for service and resubmit -Remove language for 3rd party opt-in sharing and resubmit once complete and live on your website.

CITIA guidelines can be found at https://www.ctia.org/the-wireless-industry/industry-commitments/messaging-interoperability-sms-mms

Toll-Free best practices can be found at https://support.twilio.com/hc/en-us/articles/360038172934-Information-and-best-practices-for-using-Toll-Free-SMS-and-MMS-in-the-US-and-Canada