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21717: Brand Registration SID for US A2P Campaign Use Case is Not Registered



ERROR: 21717

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PROGRAMMABLE SMS
ERROR

The Brand Registration SID you are trying to use to register a new US A2P campaign use case is not registered.

Possible Causes

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  • The Brand Registration SID passed in the request is not registered.
  • Verify if the Brand Registration SID has been registered. If it has, it will have a status of REGISTERED. If this is the case, verify that the Brand Registration SID passed into the request matches the Brand Registration SID that has been registered and retry the request.
  • If Brand Registration has an IN_PROGRESS status, registration is in progress. Please wait for it to be approved and in a REGISTERED status before moving forward with US A2P campaign use case creation.
  • If Brand Registration has a REGISTRATION_FAILED status, you may need to correct your brand request and re-trigger Brand registration.